Shipping & Returns


 

SHIPPING

-All the items are shipped with priority by the registered delivery.
Shipping to Europe countries usually takes about 5-14 days.
Shipping to US, Canada ,and other worldwide countries takes about 2-4 weeks.
Note: Holidays and bad weather might cause international parcel backlog and the delivery time might delay for one week.

-Due to the fact that Customs can hold any package as long as they want we can't guarantee it will reach you in time. In the sad event that Customs does hold your order past your departure/wedding date I am not responsible and sadly can't accept a return since each item is custom made specifically for you.

-We are not responsible for undeliverable address and reserve the right to charge the shipping fee again for returned items due to wrong address.

-Due on delivery & paid by customer. Your order total will not include duties or taxes.The buyer will be responsible for any custom duty or import tax.

*Please Note: International USPS First Class shipping does not always provide true tracking information. Sometimes, a package will only show shipment and delivery with no updates along the way. Once the package leaves Lithuania the destination country will generally assign it a new number for their tracking purposes. Unfortunately, this number is not shared with USPS which is why the tracking status may not be updated until delivery

RETURNS

Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 3 days from the arrival date of shipment. Please make sure that you mark on the shipping declaration your parcel is sent as as a gift and it has no commercial value,otherwise it will cause additional taxes.The customer is responsible for shipping costs and taxes caused.

- full money back refund minus approximately 3% covering seller's fees
- money will be refunded when returned order is received.

All products returned to NELIPOTS must be securely packaged in the proper shipping materials and reach our shop.

Please note that due to the subtle variations in color, products may differ slightly from the images shown.

 

 

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