FAQ'S


S h i p p i n g   a n d   D e l i v e r y

How much is shipping?No matter where you are, shipping is $15 for REGISTERED First Class Mail. However, if you spend over $200, shipping is free worldwide!

Can I expedite my order?For international orders we offer DHL Priority shipping for $45. Please note that these shipping times are estimates, and we cannot guarantee timely delivery due to inclement weather, customs, and other factors out of our control.

I placed an order! When will I get it?Once an order is placed, we usually ship it from our office as soon as possible we need around 3-7 business days to prepare your order. For international orders, shipments may take up to 15-21 business days.

I haven’t received my order yet. What’s going on? If you are overseas and it’s been over 20 business days since you placed your order, please let us know by emailing us with your name and order number. Thanks for your patience! A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and N E L I P O T S is not responsible for any fees or tariffs.

 

W h o l e s a l e   a n d   B u l k   O r d e r s

What if I want to buy A BUNCH of N E L I P O T S items?Please contact us for a quote on your bulk request. Retailers, please see the next question!

I own a store and I would love to sell N E L I P O T S in it.That is awesome! Please check out our wholesale page.

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